Refund policy

At Sweet Blossom, we are committed to providing you with high-quality products. We do not accept refunds or exchanges for those who have a change of mind, accidently ordered the incorrect product or submitted incorrect personalization information.

We have a 5-day return policy, which means you have 5 business days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@sweetblossom.com.au

If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@sweetblossom.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note: Our timber products may vary in colour and grain pattern, and laser-engraved timber products may show minor imperfections due to the natural elements in the wood. Refunds/exchanges will not be accepted for these reasons. By purchasing our products, you acknowledge this.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@sweetblossom.com.au